By placing order with us, you will be deemed to have understood and agreed to these terms and conditions. Once you have place an order, you will receive an order confirmation email to show we have received your order. All deliveries are subject to stock availability and authorisation of your payment. We work with a live system and aim that the website only shows items which are in "stock". However at busier times, the situation may arise in which an item has sold in the shop at the same time as an online order is being placed, resulting in the item becoming "out of stock". In that case we will contact you as soon as possible and arrange to refund your payment.
Acceptance of your order and completion of the contact between yourself and Hyperion Auctions takes place of despatch to you of the goods ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.
Whist we try of ensure that all prices on the website are accurate, errors may occur. Where we discover an error in the price of the goods ordered, we will inform you as soon as possible and give you the option to either re-confirm your order at the correct price or cancel the order. If we are unable to contact you, we will treat the order as cancelled. Prices quoted though our online store include standard VAT where appropriate. We reserve the right to change our prices at any time.
CREDIT/DEBIT CARD PAYMENT
We placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we sometimes request a land line telephone number to be used in case of a query. We accept payment by Visa and Mastercard.
All product information and technical specifications contained in the Hyperion Auctions website are for guidance only and no responsibility can be taken for errors or omissions.
We make every effort to ensure the images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.
If you wish to return items, please notify us by email within 5 working days of receipt and return the product with 14 days of receipt. Please note Sale of goods must be returned within 7 days of receipt.
We will be happy to offer you an exchange or, if you wish, a refund provided that the goods are returned complete and in their original condition with no alterations or damage and with all tags and labels attached.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given and in the case of exchanges, a re-delivery charge at our standard rate will apply. Defective products will replaced without a further delivery charge. When returning items, you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damage in transit. Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.
Your are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address item.
Use you local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an items if it is in original perfect condition with all tags and labels attached. If we accept the item you have returned, we will issue your refund to your card account within 14 days from receipt. Please allow additional time for your refund to reach your account. Post the item to our returns address with a copy of your order despatch note.
We carefully check every items to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or are faulty. Please let us know immediately. We must by notified of damage or faulty goods within 2 working days.Your complaint t will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange us to arrange return delivery. Carriage costs for the affected portion of delivery back to Hyperion Auctions is at our expense.
Hyperion Auctions will only credit you for the items that have damaged or are faulty, upon safe receipt of the goods into our hands. Hyperion will accept returns and give full refund only in circumstances where the products have not been tampered with. Refund will be issued within 14 days of the agreement to refund.
YOUR RIGHT TO CANCEL
If you wish to cancel your order, please email us within 24 hours notifying us of your intention to cancel, quoting your Hyperion order number. If your order was placed online, you must cancel within 14 days of purchase in writing. If you have already received an email confirming despatch,it is too late to cancel your order. In this instance,you will be required to return the goods to us at your own cost.
Stock permitting, our aim is to despatch goods with 3 working days or ordering (for orders placed Monday to Thursday), to arrive with customers within seven working days. If an item is out of stock, we will notify of it non-availability or of the delay until its back in stock and despatch as soon as it arrives.
Delays may be experienced during certain times or the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than time specified. Your goods will be delivered using Royal Mail or a specialist carrier. Deliveries may require a signature on receipt and if there is no one present to received the delivery a card will be left. You may specify an alternative delivery address at the time of place the order if you choose.
CLICK AND COLLECT
In some instances, we are able to offer click and collect. Please note items will be held for 7 days from the original order. We are unable to hold items for longer, and the prurchase will be refunded after 7 days if uncollected.
Hyperion Auctions Plastic Policy
The Hyperion Auctions is committed to protecting the environment and supporting the circular economy. Our overarching plastic policy is to minimise the use of plastic resource, particularly single use plastic. We are committed to using resources more efficiently and managing them more responsibly and we understand that plastic requires special consideration.
Hyperion Auctions recognises that waste plastics pose a global threat to the terrestrial and marine environment and to our region. Where possible and within our control we always try to commit to minimising our use of plastics and reducing its environmental impacts. We therefore commit to the following actions:
· Measure and audit our use of single-use plastics and set targets for reduction.
· Where the use of plastics is unavoidable, we will use recycled plastics where practicable.
· Where possible, aim to buy only those plastic products that can be easily reused or recycled.
· Seek and encourage innovative recycling opportunities for the plastic waste we and our supply chain partners produce from our daily operations and site works.
· Work with our supply chain to develop capability and capacity for recycling plastic waste.
· Maintain housekeeping standards at our sites to prevent the escape of plastic litter.
· Work with employees, subcontractors, and suppliers to encourage them to take practical steps to reduce the use of plastic and the production of plastic waste.
· Highlight the environmental damage caused by plastic waste, such as wet wipes, sanitary products, and cotton buds, in the sewerage system.
· Promote behaviours that reduce reliance on plastics, particularly encouraging the use of tap water over bottled water and the reduction of plastic packaging waste.
· Provide reusable metal bottles on site to discourage the use of plastic water bottles.
· Help to fund research and pilot projects for removing plastic waste, including plastic microfibres, from the water we abstract from the environment, from the treated wastewater we return to the environment and from the bioresources that we recycle to agricultural land; and
· Support and encourage employee and community initiatives to remove plastic waste and litter from the environment.