By placing order with us, you will be deemed to have understood and agreed to these terms and conditions. Once you have place an order, you will receive an order confirmation email to show we have received your order. All deliveries are subject to stock availability and authorisation of your payment. We work with a live system and aim that the website only shows items which are in "stock". However at busier times, the situation may arise in which an item has sold in the shop at the same time as an online order is being placed, resulting in the item becoming "out of stock". In that case we will contact you as soon as possible and arrange to refund your payment.
Acceptance of your order and completion of the contact between yourself and Hyperion Auctions takes place of despatch to you of the goods ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.
Whist we try of ensure that all prices on the website are accurate, errors may occur. Where we discover an error in the price of the goods ordered, we will inform you as soon as possible and give you the option to either re-confirm your order at the correct price or cancel the order. If we are unable to contact you, we will treat the order as cancelled. Prices quoted though our online store include standard VAT where appropriate. We reserve the right to change our prices at any time.
CREDIT/DEBIT CARD PAYMENT
We placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we sometimes request a land line telephone number to be used in case of a query. We accept payment by Visa and Mastercard.
All product information and technical specifications contained in the Hyperion Auctions website are for guidance only and no responsibility can be taken for errors or omissions.
We make every effort to ensure the images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.
If you wish to return items, please notify us by email within 5 working days of receipt and return the product with 14 days of receipt. Please note Sale of goods must be returned within 7 days of receipt.
We will be happy to offer you an exchange or, if you wish, a refund provided that the goods are returned complete and in their original condition with no alterations or damage and with all tags and labels attached.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given and in the case of exchanges, a re-delivery charge at our standard rate will apply. Defective products will replaced without a further delivery charge. When returning items, you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damage in transit. Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.
Your are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address item.
Use you local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an items if it is in original perfect condition with all tags and labels attached. If we accept the item you have returned, we will issue your refund to your card account within 14 days from receipt. Please allow additional time for your refund to reach your account. Post the item to our returns address with a copy of your order despatch note.
We carefully check every items to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or are faulty. Please let us know immediately. We must by notified of damage or faulty goods within 2 working days.Your complaint t will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange us to arrange return delivery. Carriage costs for the affected portion of delivery back to Hyperion Auctions is at our expense.
Hyperion Auctions will only credit you for the items that have damaged or are faulty, upon safe receipt of the goods into our hands. Hyperion will accept returns and give full refund only in circumstances where the products have not been tampered with. Refund will be issued within 14 days of the agreement to refund.
YOUR RIGHT TO CANCEL
If you wish to cancel your order, please email us within 24 hours notifying us of your intention to cancel, quoting your Hyperion order number. If your order was placed online, you must cancel within 14 days of purchase in writing. If you have already received an email confirming despatch,it is too late to cancel your order. In this instance,you will be required to return the goods to us at your own cost.
Stock permitting, our aim is to despatch goods with 3 working days or ordering (for orders placed Monday to Thursday), to arrive with customers within seven working days. If an item is out of stock, we will notify of it non-availability or of the delay until its back in stock and despatch as soon as it arrives.
Delays may be experienced during certain times or the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than time specified. Your goods will be delivered using Royal Mail or a specialist carrier. Deliveries may require a signature on receipt and if there is no one present to received the delivery a card will be left. You may specify an alternative delivery address at the time of place the order if you choose.
CLICK AND COLLECT
In some instances, we are able to offer click and collect. Please note items will be held for 7 days from the original order. We are unable to hold items for longer, and the prurchase will be refunded after 7 days if uncollected.
Hyperion Auctions ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions www.hyperionauctions.co.uk/terms-and-conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.hyperionauctions.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hyperion Auctions of Station Road , St. Ives , Cambridgeshire , PE27 5BH
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.hyperionauctions.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.
We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.
Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.
Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.
Uses made of the information:
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information:
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Hyperion Auctions or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions www.hyperionauctions.co.uk/terms-and-conditions and other agreements; or to protect the rights, property, or safety of Hyperion Auctions, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]
Where we store your personal data:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You should understand that we use a third party payment processor to process and manage the storage of users payments details, in a PCI DSS compliant manner, allowing payments to be taken by Auction Houses. The third party payment processor is commited to protecting the users information.
By registering for an auction and providing your card details you agree to authorise the auctioneer to charge the card for items purchased at auction via www.hyperionauctions.co.uk, including all additional fees.
Removing a card from your account will remove the option to use the card straight away but can take up to 30 days for the card to be removed completely from the payment processors storage. This is to allow the auctioneer to take payments after an auction for any outstanding lots.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information:
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.